Hours: Monday thru Friday - 9:30 AM to 5:30 PM Eastern Time

Phone: (813) 877-8663

Click Here to Email Service Department

Mavilo's state-of-the-art service department is designed with your convenience in mind. Having invested significant time and resources to create a convenient, seamless and personalized experience, we don’t think anyone can compare to what we can offer with our highly trained and skilled staff, quality control process, and advanced back-end systems. We are sticklers for delivering on time and will do everything we can to meet your deadline, especially for time-sensitive pieces like engagement rings.

When you bring an item in, you will meet a dedicated customer service representative in our receiving area. They, along with a graduate gemologist, with over 45 years combined experience will evaluate your item. We update your digital customer profile with all of the details of the service, including photos of the item, copies of CAD drawings, scanned images and revised appraisals. All items go through our Polishing Department to bring out the brilliance of the piece and continue through a two-step Quality Control process before we prepare your item for pick-up or shipping.

You will be notified that your service has been completed via the communication preference indicated when the job was created; email, text or phone. We find more and more of our customers like the convenience of an email or text, but you can always check the status of your order anytime by calling us at 813-877-8663 and providing your ticket number (In the near future you will be able to check the status of your order online). Please keep in mind that Mavilo will only work on pieces that we are confident we can service to your satisfaction.

Mavilo is a full-service jeweler. All of our services are performed by Certified Master Jewelers, GIA Certified and Independently Accredited Appraisers and Certified Master Watchmakers. We will gladly provide the following services in-store:

General Service
Cleaning/Polishing
Custom Design/CAD Drawings
Laser Soldering
Appraisals
Watch Service

Mavilo takes it's Customer Service seriously. In fact, we want to go that extra mile for you and make sure you are not a victim of credit card fraud. We have many ways to do this with our policies in place on our website and at our bank, but our $5k Promise goes one step further. We will promise to call you on any order over $5k. We want to make sure you are the person using your card and we will verify your order with you over the phone before we charge it and ship the order to you. Just one more reason we consider ourselves to be a company with a 5 Star Rated Customer Service Department.

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All items shipped to you are insured and shipped by FedEx to ensure timely and professional deliveries. If you place an order online, you will receive an email with your package tracking number, or just login to your account at any time to access your order status and tracking number once the order is in our system. Delivery time, after processing, is normally within 2 business days for in-stock items. We will notify you promptly if an item is out of stock. Mavilo recognizes that many purchases are “surprises” for a loved one – if you would like to ship your purchase to an alternate address, make sure to specify that during the checkout process.

Consider the address you are shipping to carefully, since all orders are shipped Require a Signature. Someone must be present to sign for the package, otherwise the package will not be released.

Website ONLY Purchases
We offer a 100% satisfaction guaranteed buying experience. If you are not happy with your purchase for any reason, it may be returned within 15 days of the original shipping date.

Mavilo will provide a full refund of the purchase price, minus the original and return shipping and handling, subject to the following terms:

1.  Each of our products comes with an ID/security tag attached. The tag allows you, the customer to examine the product before making your final decision. All products must be returned with the tag not tampered with in any way and intact.

2.  Mavilo reserves the right to reject opened packaging or used products if it appears that a product has been damaged, used or worn by the customer. The product must be returned in new and unused condition in order to qualify for a return. Mavilo is not responsible for any damage to the product during the return shipping process. Please ensure that the product has been properly packaged with all related items, in new FedEx packaging, so that it arrives in the same condition to Mavilo as when it was originally shipped to you. In addition, if a product has been altered*, Mavilo will not accept the returned product.

3.  Any and all items that relate to the product sent to the customer by Mavilo must be returned to Mavilo. This may include, but is not limited to the jewelry box, and the diamond certificate and appraisal, if applicable. (Mavilo will charge $75 if the appraisal is not returned and $250 if the diamond certificate is not returned) Mavilo will not accept the returned product, or will only refund a partial amount to the customer, at Mavilo’s sole discretion, if the related items are not returned with the product.

4.  If a product is being returned due to a claimed defect or fault with the said product, the customer must indicate whether they prefer a refund or replacement. Please understand that due to the nature of Mavilo’s business, we may not always be able to offer a replacement. In such cases, if the product is proven defective or damaged, Mavilo will credit the amount of the product purchased, taxes (if applicable) and return shipping, to the customer’s credit/debit card used for the original purchase.

Website Returns Process
If returning a product, please follow these steps:

1.  Call Mavilo within the 15 day return period, as explained above. We will arrange for an RMA # and the return shipping label to be provided to you.

2.  Make sure to ship the product back to Mavilo in a new FedEx box and include any and all items that relate to the product, as explained above.

3.  Either drop off the package to your local FedEx office to be shipped, or call FedEx at 800-463-3339 to schedule a pick up.

In Store ONLY Purchases
Mavilo does not offer cash or credit refunds. Mavilo does offer exchange of undamaged and unaltered merchandise within 30 days of purchase, with receipt and all items related to the merchandise.

*Altered is defined as any item that has been sized, modified, set with stones, engraved or otherwise customized at your request.

Welcome to mavilo.com and Mavilo Wholesalers, Inc. These terms and conditions are entered into by and between you and Mavilo Wholesalers, Inc., known throughout as “Mavilo”. By accessing and/or using the mavilo.com website and/or by ordering products and/or services offered on the website, you are agreeing to this Agreement. If you do not agree to be bound by this Agreement, then you cannot access or use or make an order on the website.

License
When you, the user or customer use this site, Mavilo grants a limited license to you to use the site solely on behalf of yourself or your organization or company as intended by Mavilo and in compliance with the Terms and Conditions of use. The license expressly excludes, without limitation, any resale of the site and the services offered by Mavilo, making any derivative of the website, the collection and use of e-mail addresses or other information, ratings or listings, or any data extraction or data mining whatsoever.

Change of Terms
Mavilo may revise, add or make new some or all of these terms at any time and at our discretion. Through the access or use of the mavilo.com website, you are agreeing to the new and or revised terms. The terms that are in effect when the order is placed will be the terms that govern that order.

Privacy Policy
Mavilo is committed to protecting your privacy and the confidentiality of your personal information. The data we gather from you and your visits to our website will never be sold, rented or loaned to any third party for any reason. For online orders, you will be asked to create an account and provide your email address for receipt of delivery confirmations and order updates. You will also be given the option to subscribe to our email list for notifications regarding special sales, timely news and updates, offers and newsletters, which, is entirely optional. You may unsubscribe at any time by following the instructions on our Email Subscriptions page or clicking through the link provided on any promotional email you may receive.

Security
Mavilo uses SSL (Secure Sockets Layer) encryption technology to ensure the security of all online transactions. SSL is the industry standard for safeguarding the data transfer from your computer to our server against interference from outside parties. Any actual or attempted unauthorized use of the Mavilo website may result in criminal and/or civil prosecution.

If you would like to place your order over the phone, call 813-877-8663 Monday-Friday from 9:30am – 5:30pm EST, and one of our Customer Service Representatives will gladly handle the transaction for you.

All Items are shipped, fully insured via FedEx from Mavilo to the customer.

For higher-priced items that exceed the insurance limit with FedEx, Mavilo reserves the right to ship with another carrier specific to those insurance terms needed.

Orders
Purchases can be made on the Mavilo Website or by calling the store during business hours. All pricing provided is based on U.S. Dollars. Mavilo, due to the volume of business it does, may have items go out of stock before it is able to report it as such on the Mavilo website. If this occurs, a representative will contact you directly to discuss your options.

From time to time, data errors (including pricing) may occur within the Mavilo Website and promotional materials. This may be due to a human and/or system error. Mavilo reserves the right to correct any and all errors if they do occur, and will not honor mistakes in pricing. If this does occur, Mavilo will, at our discretion, either contact you for instructions before shipping or cancel the order and notify you of the cancellation. You, the customer, agree that if the order has already been shipped, you will pay the difference in pricing or return the product. Due to this and many other reasons, the placing of an order and your receipt of an order confirmation do not constitute the final acceptance of an order by Mavilo. Your order or any portion of that order may be declined at any time, at Mavilo’s discretion.

Refused Orders
If a customer refuses an order, Mavilo reserves the right to deduct the shipping and handling charges from the original purchase price.

Promo Code Information
All Promo Codes are for 10% OFF your purchase. Promo Codes cannot be combined and are not valid with other coupon offers. The coupon excludes Loose Diamonds, Outlet Showcase and Watches.

Special Orders and Custom Work
It’s our pleasure to be able to offer our customers the opportunity to modify a piece or even work with our designers to develop a completely custom creation. We take each custom order seriously and over the years have collaborated with customers in creating stunning, one-of-a kind heirlooms – check out our Custom Portfolio for examples. Please note that all special orders and custom work require a 50% non-refundable deposit. Special and custom work orders are non-returnable. By authorizing the production of a special or custom order, it is considered that you have approved the interpretation of the piece as designed by Mavilo. Mavilo does not offer credit refunds or exchange of merchandise for special orders and custom work.

Ring Re-Sizing
Mavilo has every ring displayed on our website in stock; however, we may not have every item in every size. Most of our rings are a standard size 6. If you would like to order a ring to be resized by us here at Mavilo, please verify your size with a reliable source before proceeding. If we are able to resize the ring, the service is complimentary for items purchased from our website. If you would like to resize a ring not purchased from Mavilo.com, call us so that we can give you an estimate specific to that ring.

Please note that depending on the style and existing stock, we may not recommend sizing if it will compromise the integrity or durability of the piece. Please call Customer Service at 813-877-8663 for more details or any questions or concerns.

Taxes
As per current laws on sales tax, all purchases made outside of the state of Florida are exempt from Florida state sales tax. Purchases must be shipped out of state with proper documentation. If the laws change we will update and advise you of any sales tax which you must pay.

If you are making a purchase for your business which is in the jewelry industry and located in the state of Florida, you are required by law to provide a current Florida State Resale Certificate. Please email a copy of your certificate, along with your order information or call us at 813-877-8663 for more information.

Additional Terms
Policies that are contained in the Customer Service section of the website will also affect your relationship with Mavilo. These policies are part of this Agreement and provide additional terms and conditions concerning your dealings with Mavilo. They are:

•  Shipping
•  Returns

Limitation of Liability and Warranty
THE MATERIAL CONTAINED IN THE MAVILO WEBSITE HAS BEEN CHECKED FOR ACCURACY. HOWEVER, MAVILO MAKES NO WARRANTIES OR REPRESENTATIONS AS TO SUCH MATERIAL’S ACCURACY, AND IT IS SUPPLIED WITHOUT ANY EXPRESSED OR IMPLIED WARRANTIES. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE MAVILO WEBSITE IS PROVIDED TO YOU "AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

MAVILO DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY PRODUCTS OR SERVICES OFFERED ON THE MAVILO WEBSITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE PRODUCT’S MANUFACTURER.

UNDER NO CIRCUMSTANCES WILL MAVILO OR ITS PARENTS, AFFILIATES, OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING MAVILO PRODUCTS OR SERVICES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR OTHER DAMAGES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, INCLUDING NEGLIGENCE, ARISING IN ANY WAY OUT OF ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE MAVILO WEBSITE OR ANY LINKED SERVICES OR ARISING OUT OF ITS CONTENTS OR ANY ERRORS OR OMISSIONS IN ITS CONTENTS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF PROGRAMS OR OTHER DATA ON COMPUTER SYSTEMS OR OTHERWISE, EVEN IF MAVILO IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MAVILO DOES NOT WARRANT OR REPRESENT THAT YOUR ACCESS TO OR USE OF THE MAVILO WEBSITE OR ANY LINKED SERVICES WILL BE UNINTERRUPTED OR FREE OF ERRORS OR OMISSIONS, THAT DEFECTS WILL BE CORRECTED, OR THAT THE MAVILO WEBSITE OR ANY LINKED SERVICES ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS.

UNDER NO CIRCUMSTANCES WILL MAVILO OR ITS PARENTS, AFFILIATES, OR ANY OTHER PARTY OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR OTHER DAMAGES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, INCLUDING NEGLIGENCE, ARISING IN ANY WAY FROM ANY PRODUCTS AVAILABLE OR PURCHASED THROUGH MAVILO OR TRANSACTIONS CONDUCTED THROUGH MAVILO, EVEN IF MAVILO IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN NO EVENT SHALL MAVILO OR ITS AFFILIATES’ LIABILITY EXCEED THE LESSER OF THE AMOUNT PAID BY THE CUSTOMER TO MAVILO FOR ANY SINGLE PRODUCT THAT IS THE BASIS FOR THE CLAIM, OR ONE THOUSAND DOLLARS ($1000). YOU HEREBY ACKNOWLEDGE THAT ALL THE PROVISIONS OF THIS SECTION WILL APPLY TO ALL USE OF THE MAVILO WEBSITE, THE INFORMATION CONTAINED ON THE MAVILO WEBSITE, PRODUCTS AVAILABLE OR PURCHASED THROUGH THE MAVILO WEBSITE AND TRANSACTIONS CONDUCTED AT THE MAVILO WEBSITE.

Links
Mavilo may provide links to other sites on the Internet for your convenience or information only. These sites are maintained by third parties over whom Mavilo exercises no control, and accordingly, Mavilo expressly disclaims any responsibility for the content, the accuracy of the information, and/or quality of products or services provided by or advertised on these third-party web sites. Mavilo has not reviewed the sites linked to mavilo.com and is not responsible for the contents of any off-site pages or any other sites linked to mavilo.com

Submissions
By transmitting any suggestions, information, material or other content (collectively, “Content”) to Mavilo, you automatically grant Mavilo the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, redistribute, transmit, perform and display content (in whole or part) worldwide and/or to incorporate it in other works in any form, media or technology now known or later developed for the full term of any rights that may exist in such content. Further, Mavilo is free to use any ideas, concepts, know-how, techniques and suggestions contained in any communications you send to Mavilo any purpose whatsoever, including but not limited to creating, manufacturing, and marketing products and/or services using such information. You grant Mavilo the right to use the name you submit in connection with such content. You also represent and warrant that you own or control all of the rights to the content that you submit, that the content is accurate, that the use of the content you supply will not violate these conditions and will not cause injury to any person or entity, and that you will indemnify Mavilo for all claims resulting from any content that you supply.

Mavilo takes no responsibility and assumes no liability for any content posted by you or by any third party, nor does Mavilo have the obligation to monitor, but has the right to any activity and to edit or remove any content.

Content
The Mavilo website and all content and other materials, including, without limitation, the Mavilo logo, and all designs, text, graphics, pictures, 'look and feel', information, data, software, videos, other files and the selection and arrangement thereof (collectively, the "Content") are the proprietary property of Mavilo or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Copyright in the documents and material on the Mavilo Website is owned by or licensed to Mavilo. You are authorized to use this material only for personal, non-commercial purposes. You may download, print, and store copies of this material for your own personal, non-commercial use.

Indemnity
You expressly represent and warrant to Mavilo that You will use the Mavilo Website, and any products purchased from Mavilo, in accordance with all applicable local, state, national and international laws, and in accordance with the Terms and Conditions of Use. You agree to defend, indemnify, and hold harmless Mavilo, its parent, subsidiaries, and affiliates, and all of their respective employees, agents, directors, officers, proprietors, partners, representatives, shareholders, servants, attorneys, predecessors, successors, and assigns, from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses), relating to or arising from (a) Customer's use of the Site; and (b) any breach by Customer of these Terms and Conditions of Use. You hereby waive and release Mavilo from all rights of contribution or indemnity to which You may otherwise be entitled.

Governing Law
Subject to the following arbitration provision these Terms and Conditions of Use shall be governed by, construed and interpreted according to the laws of the State of Florida, and the parties agree to and consent to the exclusive jurisdiction and venue of the courts in Hillsborough County, Florida. To the extent that it may otherwise be applicable, the Parties hereby expressly agree to exclude from the operation of these Terms and Conditions of Use the United Nations Convention on Contracts for the International Sale of Goods, concluded at Vienna, on April 11th 1980, as amended and as may be amended further from time to time. This Site is controlled and operated by Mavilo Wholesalers from its offices within the United States. Mavilo Wholesalers makes no representation that materials in the Site are appropriate or available for use in other locations, and access to the Site from territories where its contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own volition and are responsible for compliance with applicable local laws.

Arbitration
Should a dispute arise from this Agreement which cannot be resolved by the parties in good faith negotiations, both parties agree to submit such dispute to arbitration in Hillsborough County, Florida, before a single arbitrator familiar with the Uniform Commercial Code using the Commercial Rules of the American Arbitration Association, with the following modifications to be enforced by the arbitrator consistent with Florida law: (a) any such arbitration proceeding shall be confidential as to the existence, content, or results of the arbitration; (b) depositions shall not exceed two (2) per party and must be completed within a single day; (c) document requests are limited to no more than ten (10) clearly identified categories of documents which must be provided to the requesting party within five (5) business days of the request; (d) each party shall have no more than eight (8) hours to present its position; and (e) the entire hearing shall last no longer than three (3) business days. The award, if any, shall be made in writing no more than thirty (30) days following the end of the proceeding. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction. Both parties expressly agree that any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. Each party shall bear its own attorneys' fees and costs in connection with the proceedings and shall share equally the fees and expenses of the arbitrator.

Breech of Agreement
In the event that you breach any part of this Agreement, Mavilo may without notice and in its sole discretion, immediately issue a warning to you, temporarily suspend or terminate your access to and use of the site and refuse to provide services to you, in addition to all other rights or remedies available at law or equity.

Termination of Agreement
Notwithstanding any of these Terms and Conditions, Mavilo reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent your future access to and use of the Site.

Entire Agreement
Unless otherwise stated by Mavilo in writing, this Agreement constitutes the entire agreement between Mavilo and the user/customer with respect to the subject hereof, and supersedes all previous written or oral agreements between the parties with respect to such subject matter.

Your favorite pieces of jewelry reflect who you are and connect you to special moments with the ones you love. Jeweler Mutual Insurance Company – the only company specializing exclusively in jewelry insurance in the US and Canada – offers Perfect Circle™ Jewelry Insurance to safeguard your treasured keepsakes and protect the cherished memories each item represents. We believe you deserve a professional, informative jewelry insurance experience as satisfying as the excitement you felt when making your jewelry purchase.

Perfect Circle advantages
1. Comprehensive coverage that goes beyond ordinary homeowners insurance.
2. Worldwide protection against jewelry loss, damage, theft and mysterious disappearance.
3. Flexibility to work with your own jeweler (others may make you work within their network)
4. Graduate Gemologists (GIA) on staff whose passion and specialty is jewelry

Visit Perfect Circle Insurance for a free insurance quote or to apply online. If you have any questions, please call Perfect Circle Insurance toll free at (888) 884-2424.

All Promo Codes are for 10% OFF your purchase. Promo Codes cannot be combined and are not valid with other coupon offers. Excludes Loose Diamonds, Outlet Showcase and Watches.