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We offer a 100% satisfaction guaranteed buying experience. If for any reason you are not satisfied you may return any unused or unaltered item within 15 days of receipt for a full refund credit or exchange (minus shipping and handling). Items must be packaged properly and insured on their return. Please keep all receipts in the event of a shipping error. Return items to: 4150 N Armenia Ave., Suite #100, Tampa, FL 33607.

We use the finest delivery service companies to ensure timely professional deliveries. All items are insured. Delivery time is normally within 2 business days for in stock items. Overnight service is always available. Should we temporarily be out of stock you will be notified promptly.

As current laws are written all purchases made out of the state of Florida are exempt from Florida state sales tax. Purchases must be shipped out of state with proper documentation. We will always update and advise our customers as the laws change.
If you are purchasing for your business, in the state of Florida, it is required by law to provide a current Florida State Resale Certificate to our company.

Mavilo is committed to protecting your privacy. Our customers can expect the highest level of confidentiality. The information gathered by Mavilo will never be sold, rented or loaned to any third party. Mavilo will also enforce a “no spamming” policy which implies that customers will not receive e-mail overloads coming from Mavilo. E-mail to customers will be used for no other purpose than to inform customers of special sales, delivery confirmations or information that will benefit them. Customers will be given the option to receive the information and to discontinue this practice at any time.

Mavilo’s web site will use what is known as SSL (Secure Sockets Layers) for ensuring complete online transaction security. SSL is the industry standard for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation by encrypting the data sent through the Internet. Mavilo’s e-commerce site will use SSL encryption for all its online transactions.

We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. We are here to serve you. Please call Customer Service at 1-888-718-0123 with any questions or concerns.

Mavilo Wholesalers stocks every item you see; therefore it is not possible to have every size available. Most of our rings are standard size 6. In the event that you would like a ring to be sized please verify with a reliable source the size desired and we will be happy to size the ring. Rings costing over $150.00 are sized free. Otherwise there is a minimal cost of $10.00. Please note, depending on the style, some rings are not recommended to be sized. Other rings should not be sized up or down more than one size for durability purposes.

Please click here to view the legal notices of Mavilo.com.

For any inquiries please call our Customer Service Department (813) 877-8663

Hours: Monday - Thursday 9:00AM to 5:30 PM and Friday 9:00AM to 5:00PM EST

E-mail us at service@mavilo.com.

We will attempt to answer any and all questions accurately and thoroughly. We are always glad to help.

 
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813-877-8663 • Monday-Thursday 9:00-5:30, Friday 9:00-5:00 EST
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