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All items sent to you are insured and shipped by FedEx, to ensure timely and professional deliveries. If you place an order online, you will receive an email with your package tracking number, or you can always login to your account to access your status and tracking number once the order is in our system. Delivery time, after processing, is normally within 2 business days for in-stock items. We will notify you promptly if an item is out of stock. Mavilo recognizes that many purchases are “surprises” for a loved one – if you would like to ship your purchase to an alternate address, make sure to specify that during the checkout process.

Please carefully consider the designated shipping address, as all shipped orders require a signature. The person who placed the order and whose name appears on the shipping label MUST be present to sign for the package; otherwise it will not be released.