All items sent to you are insured and shipped by FedEx, to ensure timely and professional deliveries. If you place an order online, you will receive an email with your package tracking number, or you can always login to your account to access your status and tracking number once the order is in our system. Delivery time, after processing, is normally within 2 business days for in-stock items. We will notify you promptly if an item is out of stock. Mavilo recognizes that many purchases are “surprises” for a loved one – if you would like to ship your purchase to an alternate address, make sure to specify that during the checkout process.
Please carefully consider the designated shipping address, as all shipped orders require a signature. The person who placed the order and whose name appears on the shipping label MUST be present to sign for the package; otherwise it will not be released.
Website ONLY Purchases
We offer a 100% satisfaction guaranteed buying experience. If you are not happy with your purchase for any reason, it may be returned within 15 days of the original shipping date.
Mavilo will provide a full refund of the purchase price, minus the original and return shipping and handling, subject to the following terms:
Website Returns Process
If returning a product, please follow these steps:
In Store ONLY Purchases
Mavilo does not offer cash or credit refunds. Mavilo does offer exchange of undamaged and unaltered merchandise within 30 days of purchase, with receipt and all items related to the merchandise. Please note that all custom design commissions are final sale, and cannot be returned or exchanged.
*Altered is defined as any item that has been sized, modified, set with stones, engraved or otherwise customized at your request.
Monday –Friday: 9:30AM – 5:30PM
Saturday: 10:00AM - 4:00PM
(DIAMOND APPOINTMENTS HIGHLY RECOMMENDED)
To contact us: